Refund Policy

At Mayru Packaging, customer satisfaction is important to us. As many of our products are manufactured or customized according to customer requirements, refunds are only available under specific circumstances outlined below.

Eligible Refund Requests

• Wrong product delivered.
• Product received in damaged condition.
• Manufacturing defect confirmed after inspection.
• Order cannot be fulfilled due to production or inventory issues.

Non-Refundable Products

• Customized packaging products.
• Printed boxes or branded packaging.
• Products manufactured according to customer specifications.
• Orders where artwork/design has been approved before production.
• Products damaged due to improper handling after delivery.
• Products returned without prior approval.

Refund Approval Process

1. Your request will be reviewed by our quality team.
2. The product may require inspection before approval.
3. If approved, the refund will be initiated through the original payment method.
4. Refunds are generally processed within 7–10 business days.

Order Cancellation

Orders may be cancelled only before production begins. Once production has started, customized orders cannot be cancelled, refunded, or modified.