Return Policy

At Mayru Packaging, we strive to deliver high-quality packaging products. Since many of our products are custom-manufactured based on customer specifications, returns are accepted only under limited circumstances described below.

Important:
Please inspect your order immediately upon delivery. Any return request must be raised within 48 hours of receiving the shipment.

Eligible Returns

  • Incorrect product delivered.
  • Product received in damaged condition.
  • Manufacturing defects verified by our quality team.
  • Product differs significantly from the confirmed order specifications.

Return Conditions

  • Products must be unused and in their original condition.
  • Original packaging should be intact.
  • Proof of purchase or invoice is required.
  • Photos of the product and packaging may be requested before approval.
  • Returns require prior authorization from Mayru Packaging.

Non-Returnable Products

  • Customized packaging products.
  • Printed or branded packaging.
  • Products manufactured according to customer specifications.
  • Orders where artwork/design has been approved before production.
  • Products damaged due to improper storage or handling after delivery.

Return Inspection Process

  1. Submit your return request within the eligible time period.
  2. Our support team will review the request and may ask for supporting photographs.
  3. The returned product will be inspected by our quality team.
  4. If approved, a replacement or refund (where applicable) will be processed.

Replacement Policy

Where applicable, eligible products may be replaced instead of refunded. Replacement timelines depend on product availability and production schedules.It takes around 10 business days for replacement.

Note:
Mayru Packaging reserves the right to accept or reject any return request after evaluating the condition of the product and verifying compliance with this policy.